The Gateshead Housing Company are a non-profit organisation responsible for the day-to-day management of over 21,000 homes. The company's 300 employees make an important and significant contribution towards the development of sustainable and cohesive community in Gateshead.
Our involvement involved designing and managing a learning and development programme for 65 managers. We used this experience to develop a Level 3 qualification that met the needs of the organisation. The learning modules included:
• Organisational values
• Leading a Team (The role of the manager)
• Managing Change
• Managing Difficult and Sensitive Situations
• Leadership and Decision Making
• Maximising Attendance
• Communication Skills
• Managing Health and Safety
• Managing Pressure
• Managing Terms and Conditions
• Time Management
• Finance for Non-Financial Managers
• Managing and Delivering Presentations
• Applying the Values of The Gateshead Housing Company
• Managing Performance
• Building Cohesive and Sustainable Communities
• Building an Enterprising and Creative Organisation
Over 90% of managers were successful in gaining a Level 3 qualification titled The Gateshead Housing Company Management Development Award.This programme has been nominated for the 2010 CIPD Award.
What people said
“The training is being delivered by an innovative and informed team who are making the sessions very enjoyable”
“It’s probably the best training I have had, the quality of the facilitators with their depth of knowledge make it a pleasure to attend and I’m looking forward to the rest of the sessions”
“This training has totally changed how I manage myself and others. I have found the course enjoyable yet challenging. At times, I had to ask some difficult questions and didn’t always like the answers. But with reflection this has been so beneficial, because I have learned so much. I hadn’t realised that becoming a manager would be such a learning opportunity and getting a Level Three qualification is an added bonus”.